Retreat Terms and Conditions

In booking with Aileen Ross Rehab & Pilates you are agreeing to our Terms & Conditions.

It is essential that you take out travel insurance as soon as you book your retreat in the UK and abroad, which will cover you for any illness, emergencies, delays or cancellations to your booking.

If you cancel 4 weeks or less before the retreat date starts you will not be not eligible for a refund or transfer of any monies unless your place can be filled by another paying guest. We will do our best but please note that this is not guaranteed**.

Transfer of dates and retreats are considered at the discretion of the Company director and requests to transfer must must be put in writing via email to aileen@rehab-pilates.co.uk

Your booking is secured when full payment has been received.  All places/rooms are allocated on a first come first served basis.

We will look after you as best we can, however, we are not liable for any accident or injury occurred during the duration of your stay. In booking with us you hereby agree to hold harmless from any and all the liability Aileen Ross, Rehab & Pilates, it’s staff in their professional capacity and personally, for any loss of possessions, personal injury or illness resulting from or in any way connected with his/her participation on the retreat.  

Retreat cancellations

With regret, we cannot refund or transfer retreat dates in the event of personal illness or personal injury or of a natural disaster or weather fluctuations. In the event of a natural disaster our first response will be to re-schedule to a different date.  Should Aileen Ross Rehab & Pilates have to cancel the retreat for unforeseen circumstances (other than Covid 19 restrictions) or if minimum numbers have not been reached, then all money received from you will be refunded. This does NOT include refunds on flights, insurance, transfers or any other related costs incurred.

Retreat changes

Aileen Ross Rehab & Pilates reserves the right to change the timetable on any retreat at any given time.

If, for any reason a treatment has to be changed during your stay owing to staff illness, you will be offered an alternative treatment of the same value or full refund will be given.

Breakages and Damage

Any breakages or damage to any buildings, fixtures, fittings or equipment belonging to chilloutretreats on any premises will be charged to the client with immediate effect.